General Job Summary  

Job Title: Customer Service Representative I

Classification: Exempt

Reports to: Customer Service Supervisor

Location: Manassas, VA

Issued/Date Revised: March 2021

General Job Summary 

The Customer Service Representative I is responsible for establishing and maintaining mutually beneficial relationships with current and potential customers and ensuring the highest level of external and internal customer satisfaction. The position reports to the Customer Service Supervisor.

Primary Duties and Responsibilities  

  • Processes all customer transactions accurately and in a timely and efficient manner per the SOPs established by the company.
  • Promptly responds to inquiries, provides quotes, answers phone calls, and generates shipping documents and invoices.
  • Accurately sets up and maintains customer accounts including credit checks, terms and conditions as well as commissions.
  • Responsible for collecting receivables as well as verification of accurate customer order entry.
  • Responsible for emptying dishwasher in the morning, and shutting down the building in the evening.
  • Creates and maintains detailed departmental procedures.
  • Sources and purchases non-inventory items.
  • Performs various administrative tasks to include making travel arrangements within company guidelines, picking up lunches for meetings when requested, processing expense reports, mailings, processing of vendor invoices, etc.
  • Assists Customer Service Representative II as required.
  • Professionalism and coordination within the Operations team and other departments.
  • Completes all other tasks assigned by the Customer Service Supervisor by managing priorities and deadlines.
  • Other duties as required.

Knowledge Required

  • Associate’s degree in a related field or equivalent combination of education and experience.
  • Working knowledge and proficiency in Microsoft applications (Excel, Word, PowerPoint, and Outlook).
  • Understanding of functionality of Customer Relationship Management (CRM)/Enterprise Resource Planning (ERP) software programs preferred.

Skills and Abilities

  • Ability to work in a team environment.
  • Excellent communication and analytical skills.
  • Strong ability to demonstrate initiative.
  • Ability to organize and prioritize work load and manage time.
  • Proficiency in the use of the English language in reading, writing, speaking, and business math.
  • Excellent interpersonal skills and good communicator.
  • Strong organizational skills and detail oriented.


  • Safety first attitude during all business activities.
  • Self-managing compliance with internal and external policies
  • Highest level of integrity.
  • Highly motivated and enthusiastic to offer continuous improvement suggestions.
  • Presents professional image at all times.

Physical Requirements

  • Requires the ability to sit at a desk and computer for extended periods


For more information or to inquire about employment opportunities, please email


The above is not intended to be an all-inclusive list of the duties, responsibilities and requirements of the job described.  Rather, they are intended only to describe the general nature of the job.


In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.